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I am a mother, educator and writer of numerous novels and textbooks and I have been disappointed with my daughter's teacher who teaches kindergarten in Mundelein kindercare ( Illinois). My daughter is a bilingual child and needed help and special needs to succeed in the program. For many months her teacher had ignored my messages to help my daughter succeed in the classroom. Every time I saw my daughter's poor grades, her teacher was too busy to help me and find different teaching methods to help my daughter grow. She did not care about my daughter's education, skills and abilities and she did not invest her time communicating individually with my husband and I .

Even if she submitted the second report card, which indicates that my daughter did not meet standards, she did not explain why and how to help our child reach the standards. My husband and I had to contact her many times to know how to help our daughter( I left five messages and my husband left two messages) . She was not helpful at all. She did not give tiered assignment or extra homework to catch up Elodie's difficulties, she knew that we cared about our daughter's success but she ignored our needs . I expected to find a qualified teacher who knows how to meet my daughter's learning style and multiple intelligence( Howard Gardner), especially when you have a bilingual child. My daughter was unique in this classroom. She was the only one who spoke two languages. The teacher did not care about my daughter's origin and how she learned at home. She never asked questions , for instance, what types of books my daughter read or how she learned mathematics and phonics. There was no method! If you go to Lake Zurick Bright Horizon, the teacher are professional, email parents how to help their kids read and improve their areas in any domains such as phonics, mathematics. Kindercare Mundelein is not Bright Horizon in Lake Zurich or Montessori School. We know the difference.

It was an awful experience. A teacher who does not answer your email to help your child, and we spend a lot of money ( about 1330 dollars per month).

Besides Mrs Robin lied to the company where my husband works, she said her program was recognized by the state of Illinois and it has existed for many years. In reality it has been the second year. I received an email which indicates that she did not collect information if the public school knows her program. My husband was stunned and remove KinderCare from the list of daycares in Illinois, we kept Bright Horizon Lake Zurick. We love Bright Horizon Laze Zurick. Teachers are professional, they care about students' needs and emails parents I f their child is struggling. The teacher from KinderCare Mundelein never did it! she did not care about my daughter.

What I believe, Excellent teachers love all types of learners, their subject and have excellent subjects knowledge and theories to help their students succeed and pass any types of tests. Good teacher are a velvet hand in an iron glove

Besides, My husband and I did not know how our daughter was assessed in the classroom until we complained to the director M.s Robin, but it was too late. One week after the meeting( Mid April) , my daughter had to take First grade readiness test. She failed it. I learned that she was not well prepared .It is pure disappointment. We knew our daughter was struggling but the teacher did not care about our child's difficulties and parents' needs. She never answered our email

Due to lack of communication my daughter failed and could not attend first grade. My husband and I are so bitter now. We asked for help, advise, but the teacher did not care. And you know what, after I complained, the teacher sent an email to my husband at his company and I. ONE EMAIL. She said she cared about our daughter. We saw all of her lack of ethic

.

We belong to two famous psychologists who had worked with Milton Erickson , we will not recommend in Mundelein. Indeed the director Ms. Robin does not care about kids from another culture . Besides, we believe Ms Robin does not promote diversity.

When Ms. Robin learned that my daughter failed her first grade readiness test, she was not affected and did not care! I am an educator in Chinese and I published textbooks and novels about China, I understand why people leave KinderCare. Alas, KinderCare in Mundelein does not promote diversity and I regret a lot to have invested money. Besides, Ms Robin was not affected when she learned Elodie failed. she compared her with her American classmates who passed the test. As an educator I was stunned. Teachers who respect students do not compare but praise diversity and tolerance.

We regret to have enrolled our child in kindercare in Mundelein who does not promote diversity. .It was a waste of money.

Sincerely Yours

Reason of review: Poor customer service.

KinderCare Cons: Awful.

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kindercare is not bright horizon

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